Terms of Service

Last updated: November 02, 2023

Welcome to the Terms of Service ("Agreement") for the use of the https://royalwasender.com website ("Services") provided by Royalwasender (“Royalwasender,” “us,” “we,” “the company,” or “our”). By accessing and using our Services, you ("Customer," "you," or "your") agree to comply with and accept the terms of this Agreement. These terms apply to all visitors, users, and anyone else accessing or using the Services. If you do not agree with any part of this Agreement, you are not authorized to access or use the Services.

Communications

When you create an account on our service, you consent to receive newsletters, marketing materials, and other information that we may send. However, you have the option to unsubscribe from any or all of these communications by following the provided unsubscribe link or instructions in any email you receive from us.

Purchases

If you intend to purchase a product or service available through our Services ("Purchase"), you may be required to provide specific information related to your Purchase. This information may include, but is not limited to, your credit card number, credit card expiration date, billing address, and shipping information. By making a Purchase, you affirm that (i) you have the legal authority to use the provided payment method(s), and (ii) the information you provide is accurate, complete, and truthful. We may use third-party services to facilitate payment and complete Purchases, and by submitting your information, you grant us the right to share this information with these third parties in accordance with our Privacy Policy.

We reserve the right to reject or cancel your order at any time for reasons such as product or service unavailability, errors in product descriptions or pricing, errors in your order, or other legitimate reasons. We also reserve the right to cancel your order if we suspect fraud or an unauthorized or illegal transaction.

Order Cancellation

Any Goods (Goods refer to the items available for sale on the Service) you purchase can only be returned following the guidelines outlined in our "Terms of Service" and "Subscription Cancellations and Refund" policies.

We will reimburse you no later than 14 days from the day we receive the returned Goods. The refund will be processed using the same payment method you used for your Order.

We retain the right to refuse or cancel your Order at any time for specific reasons, including but not limited to Goods availability, errors in the description or pricing of Goods, and errors in your Order.

We also reserve the right to refuse or cancel your Order if we suspect fraud or an unauthorized or illegal transaction.

Requests for refunds on Subscriptions may be evaluated on a case-by-case basis and granted at our sole discretion.

Availability, Errors, and Inaccuracies

We regularly update the product and service offerings available through our Services. However, there may be delays in updating information on the Royalwasender website, information in our advertising on other websites, or information provided as part of the Services ("Services Information"). This Services Information may contain errors, inaccuracies, or incomplete information and may not be up-to-date. Products or services may be mispriced, inaccurately described, or unavailable on our platform, and we cannot guarantee the accuracy or completeness of the Services Information. Therefore, we maintain the right to modify or update information and rectify errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes, and Promotions

Any contests, sweepstakes, or other promotions ("Promotions") available through our Services may be governed by rules that are separate from this Agreement. If you decide to participate in any Promotions, please review the associated rules and our Privacy Policy. If the rules for a Promotion conflict with this Agreement, the Promotion rules will take precedence.

Subscription Term and Payment

Our Services are offered on a subscription basis for a specified term (billing period) indicated on your invoice. You will be billed periodically (monthly, quarterly, or annually) depending on the Subscription plan you select when making your purchase. At the end of each period, your Subscription will automatically renew under the same conditions unless you cancel it or we cancel it.

You agree to pay all applicable fees for the Services as outlined on the invoice. Payment can be made using various available methods, including Visa, MasterCard, Affinity Card, and American Express cards. Payment cards (credit cards or debit cards) may be subject to validation checks and authorization by your card issuer. Failure to receive the required authorization may result in delays or non-delivery of your Order.

Subscription Cancellations and Refund

You may cancel your Subscription and receive a full refund within seven (7) calendar days of your initial purchase. After this period, your purchase is considered final, and you will not be able to cancel or receive a refund for your Subscription fee at any time. However, in cases of unexpected issues during a transaction, we reserve the right to cancel your transaction for any reason and refund any payment you have already made for that transaction.

Please note that if you decide to cancel your subscription at any time, the cancellation will become effective at the end of the then-current Subscription period. EXCEPT FOR YOUR INITIAL SUBSCRIPTION PURCHASE, YOU WILL NOT BE ENTITLED TO A REFUND FOR ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE CURRENT SUBSCRIPTION PERIOD AT THE TIME OF CANCELLATION. To request a cancellation, you can send an email to [email protected]. You will be responsible for all subscription fees, applicable taxes, and other charges incurred during the current subscription period. After cancellation, your access to the Services will continue until the end of your current subscription period and will then terminate without further charges. Subsequently, you will lose access to your account, and your documents will be deleted one month after the end of your current subscription period.

Fee Changes

The Company retains the discretion to modify Subscription fees at any time. Any changes in Subscription fees will take effect at the end of the current Subscription period. We will provide you with reasonable prior notice of any fee changes, allowing you the opportunity to terminate your Subscription before the new fees become effective. Your continued use of the Service after the fee change will constitute your agreement to pay the updated Subscription fee.

Free Trial

The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited time. To sign up for the Free Trial, you may be required to provide your billing information. If you enter your billing information for the Free Trial, you will not be charged by the Company until the Free Trial period ends. On the last day of the Free Trial, unless you cancel your Subscription, you will be automatically charged the applicable Subscription fees for your chosen Subscription type.

The Company reserves the right to (i) modify the terms and conditions of the Free Trial offer or (ii) cancel the Free Trial offer at any time and without prior notice.

Content

Our Service allows you to post Content (text, graphics, videos, or other material). You are responsible for the legality, reliability, and appropriateness of the Content you post on or through the Services. By posting Content, you affirm that (i) the Content belongs to you or you have the right to use it and grant us the rights and license as outlined in this Agreement, and (ii) your Content does not infringe on the privacy rights, publicity rights, copyrights, contract rights, or other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright or violating this section.

You retain all rights to any Content you submit, post, or display on or through the Services, and you are responsible for protecting those rights.

The Company is not liable for the content of Service users. You acknowledge that you are solely responsible for the Content and all activity that occurs under your account, whether done by you or any third party using your account.

You may not transmit Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of objectionable Content include, but are not limited to, the following:

  • Unlawful or promoting unlawful activity.
  • Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
  • Spam, machine-generated or randomly-generated content, unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
  • Content containing viruses, worms, malware, trojan horses, or other elements designed to disrupt, damage, or limit the functioning of software, hardware, or telecommunications equipment or to obtain unauthorized access to data or information of a third party.
  • Infringing on proprietary rights of any party, including patents, trademarks, trade secrets, copyrights, right of publicity, or other rights.
  • Impersonating any person or entity, including the Company and its employees or representatives.
  • Violating the privacy of any third party.
  • Disseminating false information or features.

The Company reserves the right, but not the obligation, to determine whether Content is appropriate and complies with these Terms, and to refuse or remove such Content. The Company may also edit and format Content as deemed necessary. Furthermore, we have the discretion to restrict or revoke the use of the Service if objectionable Content is posted. As we cannot oversee all content posted by users and third parties on the Service, you agree to use the Service at your own risk. You acknowledge that using the Service may expose you to content that you may find offensive, indecent, inaccurate, or objectionable, and you agree that the Company will not be liable for any content, including any errors or omissions in the content or any loss or damage incurred as a result of your use of the content.

While regular backups of Content are performed, the Company does not guarantee the absence of data loss or corruption. Corrupt or invalid backup points may be caused by factors such as Content corruption before being backed up or changes occurring during the backup process. The Company offers support and attempts to troubleshoot known or discovered backup issues. However, the Company is not liable for the integrity of Content or the inability to successfully restore Content to a usable state. You are responsible for maintaining a complete and accurate copy of your Content independently of the Service.

We retain your documents for 30 days after your paid subscription period ends, after which the content is permanently deleted.

Accounts

By creating an account with us, you confirm that you are at least 18 years old and that the information you provide is accurate, complete, and up to date. Providing inaccurate, incomplete, or outdated information may result in the immediate termination of your account on the Services. You are responsible for safeguarding your account and password, including restricting access to your computer and account. You are accountable for any activities or actions that occur under your account or password, whether using our Services or a third-party service. You agree not to disclose your password to any third party and must promptly inform us of any security breach or unauthorized use of your account. You may not use a username that is the name of another person or entity, unless you have proper authorization. Offensive, vulgar, or obscene usernames are not permitted. We reserve the right to refuse service, terminate accounts, remove or edit Customer Data, or cancel orders at our sole discretion.

Copyright Policy

We respect the intellectual property rights of others and investigate any claims that Customer Data posted on the Services infringes on the copyright or other intellectual property rights of any person or entity. If you are a copyright owner or authorized on behalf of one and believe that copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to [email protected] with the subject line "Copyright Infringement." You may be held accountable for damages, including costs and attorneys' fees, for misrepresentation or bad-faith claims related to the infringement of any Customer Data found on or through the Services on your copyright.

Intellectual Property

The Services and their original content, features, and functionality (excluding Customer Data) are and will remain the exclusive property of the Company and its licensors. These Services are protected by copyright, trademark, and other laws in both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent from the Company.

Links to Other Websites

The Services may include links to third-party websites or services not owned or controlled by the Company. We have no control over these third-party websites or services and assume no responsibility for their content, privacy policies, or practices. We do not endorse the offerings of any of these entities or individuals or their websites. You acknowledge and agree that the Company is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any content, goods, or services available through any such third-party websites or services. We strongly recommend reviewing the terms and conditions and privacy policies of any third-party websites you visit or services you enable.

Third Party Software

Our products and services utilize the Official WhatsApp Cloud API, an API key directly connected to WhatsApp through meta with a functioning credit system that users must pay for, ensuring compliance with WhatsApp rules. The systems we provide all work with users' WhatsApp Cloud API.

For more information about WhatsApp Cloud API, please visit the following link: WhatsApp Cloud API Documentation.

Limitation of Liability

In no event shall Royalwasender, its directors, employees, partners, agents, suppliers, or affiliates, be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  1. Your access to or use of the Services.
  2. Any conduct or content of any third party on the Services.
  3. Any content obtained from the Services.
  4. Unauthorized access, use, or alteration of your transmissions or content.

This applies regardless of whether the basis is warranty, contract, tort (including negligence), or any other legal theory. Even if a remedy set forth herein fails of its essential purpose, you acknowledge and agree that Royalwasender's maximum liability to you will not exceed the amount you have paid Royalwasender in the six (6) months preceding your initial claim.

"AS IS" and "AS AVAILABLE" Disclaimer

Royalwasender will provide the Services in a professional and workmanlike manner, but your use of the Services is at your sole risk. Except as provided herein, the Services are offered on an "AS IS" and "AS AVAILABLE" basis and without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or course of performance. Royalwasender, its subsidiaries, affiliates, and licensors do not warrant that:

  1. The Services will function uninterrupted, secure, or available at any particular time or location.
  2. Any errors or defects will be corrected.
  3. The Services are free of viruses or other harmful components.
  4. The results of using the Services will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

This Agreement shall be governed and construed in accordance with the laws of the Republic of Moldova, without regard to its conflict of law provisions. Our failure to enforce any right or provision of this Agreement will not be considered a waiver of those rights. If any provision of this Agreement is held to be invalid or unenforceable by a court, the remaining provisions of this Agreement will remain in effect. This Agreement constitutes the entire agreement between us regarding our Services, superseding and replacing any prior agreements we might have had regarding the Services.

If You are a European Union or US consumer, you will benefit from any mandatory provisions of the law of the country in which you are a resident.

Disputes Resolution

If You have any concerns or disputes about the Service, You agree to first attempt an informal resolution by contacting the Company.

Policies

You agree that your use of the Services is subject to our Acceptable Terms of Use and Privacy Policy, both of which are integrated into this Agreement.

Changes

We reserve the right, at our sole discretion, to modify or replace this Agreement at any time. If a revision is substantial, we will provide at least 30 days' notice before the new terms take effect. What constitutes a substantial change will be determined at our sole discretion. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised Agreement. If you do not agree to the new Agreement, you are no longer authorized to use the Services.

Contact Us

If you have any questions about this Agreement, you can contact us at [email protected].

© 2023 Royalwasender. All rights reserved.